F.A.Q.
Travel
Does passport required to travel?
Yes passport is mandatory if you travelling out of your country and validity should be 06 months of your passport while travelling whereas if you are travelling within your specific country then there is no need of passport but you need valid govt id proof to travel.
Is passport card valid for overseas travel?
No you need proper passport to travel overseas.
Is it mandatory to reach airport 03 hours before departure?
Due to security, check-in and other formalities before flight departure. Airlines recommend reaching airport 03 hours before departure so you don’t face any issues at the last minute boarding.
How can I get my air ticket?
In today’s time all air tickets are issued electronic which means once the air ticket issued by the airlines you will get airlines confirmation number through which you can download your air ticket form airlines website.
Can I able to download my boarding pass before reaching airport?
Yes you can download your boarding pass 24 hours prior to your departure which doing web check-in on airlines website. Once you done with web check-in you can save a copy of your boarding pass on your mobile phone or take a print out of it to avoid long queues at the check-in counter.
Can I upgrade my air ticket once I purchased it?
Yes you can upgrade your air ticket depending on the airlines and your air ticket fares. From economy class to business class or first class you can upgrade by paying additional charges and our team will assist you in doing the same without any hassle.
After purchasing my ticket can I change the same?
Yes you can change your air ticket after purchasing whereas it depends on the airlines and the fare rules of your air ticket which you purchased. For any kind of change you need to pay additional charges to the airlines or you can call our customer care support and our team will do the needful on behalf of you.
What can I do if my name is incorrect on the air ticket?
If your name is incorrect on your air ticket you need to inform us on immediate basis once you receive the air ticket so our team can check and get the solution for you. Please note our experts always double check with you before confirming your air tickets through phone and email and still if there is mistake from customer side then changes charges needs to be borne by customer.
Can I select my seat before reaching airport?
Yes at the time of check-in you can preselect your seat before reaching to the airport. Kindly keep in mind airlines can change the seating arrangement anytime and it is beyond our control and if it happens our team will not be responsible.
Can I use my miles point to get the air ticket or can I upgrade the same by using my miles point?
Yes, you can use your miles to purchase your air ticket and also you can use your miles point to upgrade your air ticket but how many point required for buying new air ticket or to upgrade you need to check with the airlines.
Can I earn frequent flyer miles?
Yes, all passengers can earn flyer miles once their travel is complete. Before boarding the flight you need to update the airlines with your frequent flyer number so airlines can update in their system and you can earn the miles in your account.
What happens if my flight gets cancelled or delayed?
Airlines will be responsible if the flights get cancelled or delayed to rebook you on the next available flight or with other airlines partner. Kindly note FLYENDLESS will not be responsible if you booked your transfer on your own, you need to speak with the transfer company to get the same changed.
What if duration between my two flights are less?
All the connection are totally designed by the airlines keeping in mind the timing, still if you are unable to catch your flight due to delay or cancelled then airlines will rebook you on next available flight.
Can I change my trip date after purchasing the air ticket?
Yes you can change your trip date depending on the situation and the cancellation policy of the trip booked. If you cancel your trip, airlines may or may not allow you to use the amount of your air ticket.
Do I need to fill the booking form?
Yes you are required to fill the booking form of FLYENDLESS after confirming the booking. Without it you are not able to travel with FLYENDLESS.
How much luggage can I carry with me?
FLYENDLESS provides one piece of baggage per passenger if you booked package with us for your tour (checked bags not included for Mexico, Canada and US tours). Any additional baggage you need to pay additional amount to the airlines by the passenger. For specific weight and size you need to contact airlines.
Can I take carry-on baggage with me inside the plane?
Yes, you can take carry-on baggage with you inside the plane but it should fit in the overhead compartment including the wheel. Please check with the airlines provider once booking your air ticket.
Can I carry liquids with me?
All carry-on liquids must be in 3oz vials to be placed in carry-on luggage. If you wish to carry liquids larger than 3 oz., they must be placed in your checked-in luggage. If you have a CPAP machine and require distilled water, please take the distilled water with you from the USA and put it in your checked-in luggage. Distilled water is not readily available overseas.
Can I carry my medication?
FLYENDLESS recommends that all medication should be in its original labelled containers, including vitamins, and placed in your carry-on luggage. DO NOT put medication in your checked-in bag. If you are a diabetic and require your vials to be refrigerated, please take a frozen icepack with you; place it and the medication in a waterproof container. The TSA does not require medication to be in labelled containers; however, some state laws do require this. Since there is no guarantee that you will not be flying into or leaving from one of these states; we recommend original labelled containers. If you need your medication refrigerated, please note most hotel rooms contain a small refrigerator; otherwise hotels can make alternate accommodations for you. Responsibility for refrigerated medication is born solely by the traveller.
Do I need to pay extra while making payment by Credit Card/Debit Card?
Deposits and the Single Supplement option picked at the time of sign-up may be paid for with Cash, Check, Credit Card, and Debit Cards. Non-refundable $500 deposit per person is due upon sign-up. Airfare Deposit payment of $1,000 must be made to FLYENDLESS no later than 30 days after trip registration. It can be paid only by cash, personal check, cashier’s check, or money order. Balance is due 120 Days before USA Departure Date. This payment can be made only by cash, personal check, cashier’s check, or money order. There is a charge of $300.00 late fee penalty per person if paying balance within the 120-day mark. This does not apply to people who sign up last minute, which is within the 120-day mark. Fee can be waived if payment is sent overnight and we are notified of tracking number.
Which star category hotel I can book with FLYENDLESS?
You can book 3 star, 4 star & 5 star hotel, Apartment etc with FLYENDLESS.
Can I bring my own iron rod?
No you are not allowed to bring iron rod with you in any hotel as it is fire hazard.
What type of currency I need to carry with me?
The following locations accept Euro – We suggest you bring 500 Euro cash per person Italy, France, Spain, Portugal, Austria, Greece, Ireland. The following locations accept Euros. However, change is returned in the local currency: Switzerland, Budapest, Hungary In Poland – Zlotys are used In Turkey – Lira are used In Scotland – We suggest you bring 500 USD per person In the Holy Land – American dollars are used but change is given in shekels. Bring no denomination larger than a $20 and $25 one’s in the Holy Land. In Russia, the Russian rouble is used In addition; bring your credit card & your ATM card to obtain money at all destinations.
What kind of clothes I can carry with me?
Always carry comfortable, casual dress ONLY. Please, NO NEW SHOES. Sneakers are acceptable. Please note that at all religious sites, women must have their shoulders and knees covered. Denim blue jeans are acceptable.
Can I get a calling card at overseas?
Calling cards are available overseas; do not buy them in the USA. In Italy, you can purchase international calling cards to the USA from a Tabaccheria (type of convenience store in Italy). Calling from Europe to the USA requires a 001 prefix. When using the calling card from your hotel room, please be sure to use the toll-free number and not the local number on the card of available numbers.
Can I bring purse or backpack with me on trip?
Yes, please keep all bags, purses or backpacks close and in front of you at all times! Women ~ please bring purses with zippers and not open bags. However, money belts or fanny packs are strongly recommended! If touring the Vatican and St. Peter’s Basilica; backpacks, over-sized handbags or pocketbooks, and shopping bags are not allowed. Please remember to leave these items in your hotel room!
Can I use ATM card?
Yes, you can use your ATM card. ATM’s in Italy are defined as BancoMat. Please remember to let your bank know you will be out of the country. Some ATM’s in Europe do not allow PIN numbers that begin with the number “0”. Please change your ATM PIN number, if needed.
How can I get update of the weather of my trip?
Please refer to the following website for more detailed information: www.weather.com.
Can I able to get wheelchair assistance during the tour and do I need to pay extra for the same?
It is imperative that you bring a companion with you that can push you in a wheelchair. We cannot have the tour guides pushing wheelchairs. If you bring someone and they cannot push you in the wheelchair, you may miss certain parts of the trip. Please notify us if you require a wheelchair so that we can plan on having one available for you. There is a $150 charge for wheelchair rental during the trip. Please note that wheelchair access may not be available at all sites.
Can I get wheelchair assistance at the airport?
Notify us at time of registration and we will provide you with either wheelchair or airport assistance at the airport on all segments of the flight. There is no charge for this.
What is the average cost for lunch on tour?
The average cost of lunches can range from as little as $5.00 to as much as $25.00 or $30.00 per person depending upon whether you wish to purchase a light lunch such as a Panini or pizza versus a sit-down meal at an elegant restaurant. On average, the recommendation is between $10.00 to $12.00 per person
Can I carry travellers cheque?
No. Traveler’s Checks cannot be redeemed easily overseas. We strongly recommend that you convert US currency to the currency of the country you are visiting in addition to bringing a credit card and an ATM card.
Is it mandatory to carry mediclaim insurance?
Yes, FLYENDLESS recommend mandatory each and every one should take Medi- Clam policy, we can assist to purchase easily from the leading Insurance company in USA, named CSA Travel Protection http://www.csatravelpro.com.
How do I get my personal item back if I left in hotel?
Please contact the hotel directly and have them verify if it has been found in their ‘lost and found’ via email or phone. Unfortunately, FLYENDLESS can only give limited support in this.
What shall I do I am charged overseas for the services which is included in the package?
If for any reason you have been charged for anything overseas through the mistake of the vendors (charges that are included in the FLYENDLESS price and therefore should not be charged to you), there is no need to panic. Make sure you obtain a receipt stating what it was for and the amount and send it to us within 30 days of tour end date and we will reimburse you.